Frequently Asked Questions
Where do you ship?
Orders are dispatched promptly, with delivery times depending on your European destination and selected shipping option.
Which payment methods are accepted?
Yes, secure online card payments are accepted through our protected checkout.
How do I use a discount code?
Enter your discount code at checkout before completing your order.
Can I create a customer account?
You can create an account to manage details, review orders, and track future purchases.
How can I request a return?
For returns or product questions, contact Velora with your order number and our team will help.